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Global Service Desk Team Leader

Sapiens Technologies India
Experience : 4 Years
Education : Any Graduate
Location : Bangalore
Job Role : Others
Posted on 07 Jan 20
Job is expired
Job DescriptionLast Date 07 Mar 20
Global Service Desk Team Leader

Location: India, Bangalore

Responsibilities:

  • Managing the Global Service Desk Team in India (Reporting to Global Service Desk Manager).
  • Approve, create, and enforce working procedures in the IT Service Desk team.
  • Maintaining and Monitoring daily work in the IT Service Desk team according to the Global SLA.
  • Responsible for escalation and to be escalation point in the IT Service Desk team.
  • Owner of Projects in the Global Service Desk.
  • Collaborate with other IT groups Globally.  

Requirements:

  • At least five years of experience as a customer support team leader in a global team supporting US-based customers - a Must
  • Excellent communication skills with excellent verbal and written English- A must.
  • MCSA/MCSE certified – a Must
  • Ability to multi-task, fast learner, excellent analytical skills, self-learner.
  • Experience in managing projects.
  • Experience and knowledge on ServiceNow– strong advantage
  • Self-driven and independent able to take responsibility and proactively carry out tasks as a self-contributor.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital insurance software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 450 organizations globally, Sapiens has a proven ability to satisfy customers’ core, data and digital requirements.
Job is expired
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