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Global Service Specialist

Johnson Controls
Experience : 2 to 4 Years
Location : Bangalore
Job Role : Others
Posted on 21 Jan 20
Job is expired
Job DescriptionLast Date 20 Mar 20
Global Service Specialist

Job Number: WD30089385008

Location: India, Karnataka, Bangalore

Job Category: Customer Support

Education: High school diploma or equivalent required

Experience: 2 years sales support experience in fast-paced environment requiring multi-tasking, project coordination, sales support and high level customer service preferred
  
Duties and Responsibilities:                                                                                                                                                  

1. Serving as an intermediary and facilitator between customers, Global Strategic Account Managers, Global Service Program Team Leads and Global Operations & Service Manager, incumbent will manage multiple customer service issues across various worldwide time zones.
2. Through effective communication with the appropriate Johnson Controls International (JCI) and customer personnel, the specialist will deliver a high level of pre-sales & post-sales customer service, ensuring the required needs are met.
3. Assist the Global Service Program Team Leads in customer onboarding activities to include obtaining and checking the accuracy of account and customer contact information within Salesforce.com, creating customer login credentials, and keeping this information up to date as needed.
4. Manage daily tracking of service cases with in-country service teams through Salesforce.com.
5. Keep regular communication with customers and in-country service teams regarding the status of their current service cases. This would include the following channels: email, timely reporting, conference calls, in-person meetings, weekly, monthly & quarterly business reviews etc.
6. Maintain regular communication with in-country service teams in order to keep a current record of their local service points of contact.
7. Work tactically with the customer and then the in-country service teams to enforce SLAs and special customer requirements to continually refine the overall process to deliver the best possible service.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Job is expired
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