Johnson Controls jobs - Global Service Specialist
Global Service Specialist
2 to4 Years
Salary not disclosed
Posted:
5 Years ago
Views:
Applications:
Openings:
1
Job Description
Global Service Specialist
Job Number: WD30089385008
Location: India, Karnataka, Bangalore
Job Category: Customer Support
Education: High school diploma or equivalent required
Experience: 2 years sales support experience in fast-paced environment requiring multi-tasking, project coordination, sales support and high level customer service preferred
Duties and Responsibilities:
1. Serving as an intermediary and facilitator between customers, Global Strategic Account Managers, Global Service Program Team Leads and Global Operations & Service Manager, incumbent will manage multiple customer service issues across various worldwide time zones.
2. Through effective communication with the appropriate Johnson Controls International (JCI) and customer personnel, the specialist will deliver a high level of pre-sales & post-sales customer service, ensuring the required needs are met.
3. Assist the Global Service Program Team Leads in customer onboarding activities to include obtaining and checking the accuracy of account and customer contact information within Salesforce.com, creating customer login credentials, and keeping this information up to date as needed.
4. Manage daily tracking of service cases with in-country service teams through Salesforce.com.
5. Keep regular communication with customers and in-country service teams regarding the status of their current service cases. This would include the following channels: email, timely reporting, conference calls, in-person meetings, weekly, monthly & quarterly business reviews etc.
6. Maintain regular communication with in-country service teams in order to keep a current record of their local service points of contact.
7. Work tactically with the customer and then the in-country service teams to enforce SLAs and special customer requirements to continually refine the overall process to deliver the best possible service.
Job Particulars
Education
Any Post Graduate, Any Graduate
Who can apply
Experienced (2 to4 Years)
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
275828
Job Category
Others
State
Karnataka
Country
India
About Company
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles- Accountant |
- Architect |
- BPO / Telecaller |
- Tech Support |
- Content Writer |
- Fashion Designer |
- Data Entry |
- SEO / Social Media |
- HR / Admin |
- Engineer(Core,Non-IT) |
- Sales Executive |
- Management Trainee |
- Design / Animation |
- Teacher / Trainer |
- Delivery Executive |
- Chef / Cook |
- Counsellor |
- More Roles
Jobs By Cities- Ahmedabad |
- Bangalore |
- Chennai |
- Delhi |
- Hyderabad |
- Kolkata |
- Mumbai |
- Pune |
- Noida |
- Gurgaon |
- Chandigarh |
- Panaji |
- Patna |
- Bhopal |
- Ahmednagar |
- Bhubaneshwar |
- Pondicherry |
- Mohali |
- Jaipur |
- More Cities
Save & Update More
