Caretel Infotech Ltd jobs - GMI Application Support Analyst

3-5 years of experience in application development, support experience in AS400 applications, GMI and GMI EOD batch processing Proficient in writing SQL queries Knowledge of Future and Option industry Knowledge of OTC (Interest and Credit Swaps) products Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills Thorough ITIL concepts relating to Incident and Problem Management with adept working experience Responsibilities Provide production support for Future Options and OTC Clearing operations Support end users day-to-day issues and inquiries. Perform weekend support activities; should be ok to work in shift Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Use and apply basic technical principles, concepts and techniques. Managing increasing complexity in the current strict regulatory environment. Thorough ITIL concepts relating to Incident and Problem Management with adept working experience Performs 2nd level production support for application and platform incidents as needed Manages client / operational impacting incidents including business impact assessment, technical resolution, engagement, and communications Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies Builds and maintains strong relationships with AD teams and business partners to identify process improvement opportunities Collaborates with AD teams and business partners to understand application functions and related downstream processing components Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities Ensures monitoring alerts and systems events are assessed, prioritized, and managed Participates / Contributes in post incident reviews for client impacting incidents Identifies post incident review action items and process improvement opportunities Ensures Business Continuity objectives are met Develops and maintains process and procedure documentation (knowledge management) Assures Operations Run Book and other knowledge management documents are up to date Works with Change Management/ Release Managers on the evaluation of change events Aligns service offerings with business strategies, goals, and objectives Drives the implementation and adherence to incident, problem, and change management processes Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools use Core Competencies Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills Resourceful team player. Works harmoniously/professionally very well with all members and clearly enjoys the people aspect of his position Can be trusted always to complete entrusted assignments in a timely fashion Understands Clients and business partner needs Works very hard; entrustments are regularly completed on time Ensures that the finished product is of highest quality Does not disappoint when deadlines are tight Demonstrates ability to multi-task and juggle competing priorities Willing to work whatever hours are necessary in order to get the job done Always has a smile on his face & always shows a can-do attitude Treats people with dignity and respect at all times Complies with all company standards of performance and conduct Self-starter with good interpersonal skills and a solution driven approach Good communication skills for clear and effective interaction with both internal and external parties Works effectively toward shared business goals within and across functional, geographical and business lines Strives for best practices and high quality service Identifies and analyses problems and opportunities systematically Exhibits sound judgment in decision making Sets priorities, provides structure and organizes work Assigns and assumes clear responsibility and accountability for results Delivers solutions in a timely and efficient manner Fosters sensitivity to risks and puts processes and controls in place to mitigate them Competencies Analysis & Problem Solving Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions. Career Focus Having a career focus and level of ambition, which are consistent with the direction and focus of the organization and appropriate to career level within the organization. Demonstrates enthusiasm and career commitment. Innovation & Creativity Creating new and imaginative approaches to work related issues. Questions traditional approaches and demonstrates creativity in the generation of ideas and vision. Quality Orientation Committed to delivering and achieving high quality work. Technical Ability Possesses and maintains a high level of technical/professional knowledge and skills so as to maximize performance. Required Skills and Experience Industry IT/Computers-Software Role GMI Support Analyst key Skills GMI, Unix, SQL, GMI Batch processing, production support for Future Options and OTC Clearing operations, ITIL concepts, Problem Management, Incident Management