JUber’s driver-partners are our most important customers, and we’re
building a best-in-class customer service experience for them.
Greenlight Locations (GLs) help new partners get on the road for the
first time, build engagement with the platform over time, and provide
a home base for the driver community.
We are looking to build a team of rock stars to provide quality
support in our Greenlight locations in Delhi NCR. We need people with
strong communication and problem-solving skills, who don’t shy away
from in-person interactions.
You’ll be expected to help on-board new driver-partners, provide
exceptional support, and quickly adapt in an ever-growing business.
Working with Uber is a great opportunity to work with a top-notch
Operations team and deep-dive into Uber’s day-to-day operations. You
will work as a consultant for Uber on a contract basis with the
potential for an extension based on your performance. In the past,
outstanding performers have made it to full time roles at Uber.
WHAT YOU’LL DO
Deliver 5-star, in-person support experience to our partners
Walk drivers through onboarding and all of the tools to be successful
Help brand the Uber name and get driver partners excited
Stay on the top of Uber policies and procedures
Work with the Driver Operations team to make our processes even better
Strong communications skills. (English, Hindi)
Empathetic: Empathy towards driver partners and willingness to help them.
A problem solver. You’re ready to tackle complex customer problems
A mentor. You're able to guide and coach your team to improve
Independent. You’re ready to manage a GL while balancing multiple priorities.
Analytical. You use metrics and data to guide and drive your decisions.
Opportunity to help shape the future of Greenlight Centres at Uber.
Sharp, motivated co-workers in a fun office