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22,500 - 29,500 Per Month
Job is expired
Posted on 26 Mar 19
Job DescriptionLast Date 25 May 19
Job Description 
  • The Customer Service Associate (CSA) works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping and other  related functions.
  • The CSA ensures an exceptional customer experience that supports our vision to become “fast casual to go with world class convenience”.

Principal Duties:

  • Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.  Utilize the GREAT customer service model to ensure customer engagement.
  • Support and follow all safety and security initiatives.
  • Ensure the proper execution of assigned foodservice programs and procedures.
  • Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
  • Ensure the proper execution of all assigned store level marketing programs.
  • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
  • Replenish products and supplies to ensure in stock conditions at all times.
  • Communicate with the management team regarding customer requests and vendor-related concerns.
  • Check in external and internal vendors according to corporate procedures.
  • Complete other tasks as assigned by store management.
  • Represent the Wawa brand by exemplifying Wawa Core Values.

To perform the essential functions of a Customer Service Associate, the associate must perform all duties listed below:

Cash Register Area

  • Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol.
  • Maintain proper cash levels in register drawer.
  • Stock and refill register area inventory.
  • Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.
  • Perform the following physical behaviors continuously throughout their shift:  standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons.
  • Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, crouching, kneeling, pushing and reaching below waist.
  • Occasionally lift weights up to 20 lbs.
  • Constantly lift weights of up to 10 lbs.
  • Frequently carry weights of up to 10 lbs within a small area.
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description