Should have Understood of Airline/Aviation/Travel industry.
• Should have knowledge of Travel B2B market or any of airlines.
• You will be a team member of FareHawker Group
• Desk, will responsible for the handling of Group Queries (both domestic and International).
• Will need to action group queries by coordinating with concern senior person.
• Will need to talk to travel agents/ B2C & understand their requirement about group booking & try to match budget for group confirmation.
• Will need to reply Flight and Fare Enquiries emails.
• Handling Group Ticketing and Refunds/re-booking of tickets.
• Handling airlines ticket booking mails from both internal & external customers.
• Handling cases (Query / Request / Complaint / Appreciations).
• Dealing with various internal departments/ airlines.
• Offering alternative flight & fare solutions where appropriate with the objective of retaining customer's business.
• Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters.
• Making recommendations according to customer need and complaints.
• Maintaining reports in excel.
• Performing other duties as assigned by management.
Qualifications-12th Pass (HSE),Other Graduate