Freshers Jobs jobs - GROUND STAFF/TICKETING/CABIN CREW

Skills Required: 

(both freshers and experienced) with good communication skills required. should flexible. Education: The only preliminary education an airline ticketing agent is a high school diploma. Airlines have their own training facilities that usually consist of a week or of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and up to handling seating assignments, completing ticket forms and reserving tickets for passengers. 

Responsibilities: 

* Improve customer experience, create engaged customers and facilitate organic growth. * Take ownership of customers issues and follow problems through to resolution. * Set a clear mission and deploy strategies focused towards that mission. * Develop procedures, policies and standard * Keep accurate records and document customer actions and discussions. * Analise statistics and compile accurate reports. * Recruit, mentor and develop customer agents and nurture an environment where they can excel through encouragement and empowerment. * Keep ahead of industry's developments and apply best practices to areas of improvement. * Control resources and utilize assets to achieve qualitative and quantitative targets. ** Most diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise. 

Experience: 

Extensive customer experience in some type of sales position is a good starting place to gain the experience needed to the Basic computer and typing skills are also needed to navigate the ticketing system. 

REQUIREMENTS: 

Airline ticketing officers handle ticket sales airlines at airports. They are often the first person to greet a customer who enters the airport. Ticketing agents are expected to clean and neat appearance in accordance with airline standard Airlines often issue employees uniforms and badges.
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