GoStops jobs - Guest Relation Executive

TEAM BACKGROUND

You will be joining the Operations team at goStops with a specific focus on day-to-day operations. You will improve the hostel’s quality by delivering exceptional guest service.

JOB ROLE

As a Guest Relation Executive, you will help the organization to achieve its goals by smoothening day-to-day operations through great communication & team coordination.

RESPONSIBILITIES

-     Greeting and assisting visitors in a professional and friendly manner.

-      Perform check-ins and check-outs.

-     Scheduling and confirming appointments, meetings and events.

-     Reporting to management and assisting with administrative tasks.

-     Answering phone calls and forwarding calls to respective departments.

-     Keeping track of office supplies and placing orders for replacements.

-      Organising and maintaining files and records and updating them when necessary.

-      Creating and maintaining updated documents and spreadsheets.

-      Overseeing the sorting and distribution of incoming mails & inquiries.

-      Preparing outgoing mail items such as envelopes or packages.

-      Organize bookkeeping and issue invoices/checks.

-      Converting visitors into repeaters by providing excellent service.

-      Ensure strict compliance with the brands & regulations.

-      Responsible for the property in the absence of the property manager.

AN IDEAL CANDIDATE WILL HAVE

-      Owner mindset, willingness to take initiatives and accountability to drive closures.

-      Hospitality management degree(preferably).

-      Powerhouse of energy to motivate others.

-      Excellent managerial and communication skills.

-      Great skill in handling crisis.

-      No issues while traveling across India.

EXPERIENCE

Minimum one year of experience in front office operations.

Experience in handling cash & preparing vouchers.