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Guest Relation Executive

Oyo Rooms
Experience : 0 to 1 Years
Education : BHM, 12th Pass (HSE)
Location : Mumbai, Navi Mumbai
Per Month: Rs. 10,000 - Rs. 12,000
Job Role : Others
Posted on 01 Aug 19
Job DescriptionLast Date 21 Sep 19
Job Description:
  • Helps & Assists the Hotel Manager with all day tasks
  • Takes charge of the Hotel (for own shift) when the Hotel Manager is not around (including  Morning Stand-Ups)
  • Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable).
  • Handles all guest complaints including managing guests having problems.
  • Escorts Guests to their respective assigned rooms + luggage
  • Takes the initiative to create suitable (and relevant) Guest interactions
  • Takes the initiative (including proactively where required) to take care of guest requests
  • In the Morning shift takes care of Breakfast orders (Cooking)
  • Responsible for the Delivery (and clearance, later) of Breakfast, Lunch & Dinner to the Guest rooms
  •  In the Night shift - checks for Linen Exchange and inventory of Linen (Records being maintained)
  • In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures
  •  In the absence of GSA/or at busy periods - is also responsible for bed making and regular Housekeeping cleaning and dusting (in the rooms and public areas)
  • Check all the arrival ready rooms before guest arrival.
  • Maintains the Inventory of the various stocks
  • Orders the stocks for future requirement considering occupancy
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
OYO is the world’s fastest growing company & world’s 6th largest chain of operated hotels, homes, managed living and workspaces. Our portfolio comprises more than 23,000+ hotels in 800+ cities in 18 countries around the World
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