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Guest Relation Executive

Four Fountains De-Stress Spa
Experience : 1 to 3 Years
Education : 10th Pass (SSC)
Location : Mumbai
Per Month: Rs. 15,000 - Rs. 18,000
Posted on 06 Sep 19
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Job DescriptionLast Date 07 Oct 19

1.Ensure high levels of guest satisfaction

  • a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff
  • b) Deliver high quality & personalized service to the guests with the help of the therapists at the spa
  • c) Ensure adherence to all standard operating procedures
  • d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately
  • e) Maintain the reception area in an effective manner
  • f) Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.

2. Follow Standard Operating Procedures laid down for the Front Desk

  • a) Engage with guests on a regular basis and build a relationship with them
  • b) Attend to phone calls and take appointments
  • c) Be conversant with all the therapies and provide information about the same to the guests
  • d) Selling of gift vouchers and memberships to the guests
  • e) Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa
Job Type : Full Time
Interview Type : Face to Face Interview
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