Job Description: Guest Relations Executive
Roles & Responsibilities:
- Helps & Assist the Hotel Manager with daily tasks.
- Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable).
- Handles all guest complaints including managing guest’s queries.
- Escorts Guests to their respective assigned rooms + luggage
- Responsible for In-room dining orders and buffet breakfast.
- In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures
- Check all the ready rooms before guest arrival.
- Orders the stocks for future requirement considering occupancy
Eligibility & Qualifications:
- Minimum educational qualification – 10+2
- Minimum age: 18 years.
- Good communication skills (English & Hindi).
- Good personality and grooming.