K Sera Sera Ltd jobs - Guest Relationship Manager

Guest Relationship Manager

K Sera Sera Ltd
experience 4 Years
salary 25,000 - 30,000 Per Month
qualification
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Posted: 4 Years ago
Views: 2
Applications: 2
Openings: 4

Job Description

Guest Relations Manager Responsibilities:

 

·         Ensure clients are properly greeted upon their arrival.

·         Interacting with each and every guest and assisting them for their comfort.

·         You will also make sure our front-desk staff, including Receptionist/ Office Boys, offer perfect customer service and provide memorable hospitality experiences for our guests without any complaints.

·         Managing Clients Appointments, verification calls to clients.

·         Providing an office tour to the client in order to build up a good rapport with clients.

·         Briefing the guest, the facilities available regarding our concept, their specialties and thereby promoting the facilities.

·         Ensuring a brief introduction with Business Development team & kitchen team for further process to be handed over by them during the meeting.

·         Providing a demo/ presentation of our concept to the client.

·         Responding to guests needs and anticipating their unstated ones by actively listening and resolving the complaints.

·         Arranging for food tasting along with the kitchen team and making the effort to urge the clients to try various varieties of courses of meal.

·         Get maximum feedback from the customers regarding their experience and opinion about the concept & food.

·         Conversant with the arrival/departure of the guests & ensuring and providing flawless, upscale, professional and high-class guest service experiences

·         Maintain clients database and other reports

·         Maintain cordial relations with customers, regular follow ups with clients not interested and handle customer grievances, complaints and claims effectively.


Job Particulars

Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id241901
StateMaharashtra
Country India

About Company

K Sera Sera Box Office is a fully owned Subsidiary of KSS Limited, a leading 360* Media & Entertainment Group. 
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experience 4 Years
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