Guest Relationship Manager

K Sera Sera Ltd
Experience : 4 Years
Location : Mumbai
Per Month: Rs. 25,000 - Rs. 30,000
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 11 Feb 20

Guest Relations Manager Responsibilities:

 

·         Ensure clients are properly greeted upon their arrival.

·         Interacting with each and every guest and assisting them for their comfort.

·         You will also make sure our front-desk staff, including Receptionist/ Office Boys, offer perfect customer service and provide memorable hospitality experiences for our guests without any complaints.

·         Managing Clients Appointments, verification calls to clients.

·         Providing an office tour to the client in order to build up a good rapport with clients.

·         Briefing the guest, the facilities available regarding our concept, their specialties and thereby promoting the facilities.

·         Ensuring a brief introduction with Business Development team & kitchen team for further process to be handed over by them during the meeting.

·         Providing a demo/ presentation of our concept to the client.

·         Responding to guests needs and anticipating their unstated ones by actively listening and resolving the complaints.

·         Arranging for food tasting along with the kitchen team and making the effort to urge the clients to try various varieties of courses of meal.

·         Get maximum feedback from the customers regarding their experience and opinion about the concept & food.

·         Conversant with the arrival/departure of the guests & ensuring and providing flawless, upscale, professional and high-class guest service experiences

·         Maintain clients database and other reports

·         Maintain cordial relations with customers, regular follow ups with clients not interested and handle customer grievances, complaints and claims effectively.

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
K Sera Sera Box Office is a fully owned Subsidiary of KSS Limited, a leading 360* Media & Entertainment Group. 
Job is expired
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