We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties
The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise
Guest Service Representative Responsibilities
Greeting guests upon arrival and making them feel welcomed
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Processing meal and beverage requests
Accommodating general and unique requests
Diffusing conflict or tense situations with guests
