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Guest Services Ambassador

JLL
Experience : 0 to 3 Years
Education : Any Graduate
Location : Gurgaon
Job Role : Others
Posted on 04 Oct 20
Apply now
Job DescriptionLast Date 03 Dec 20
Guest Services Ambassador

Corporate solutions

What this job involves

The Guest Services Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests

As the first point of contact at Reception they are responsible for welcoming employees and visitors with genuine hospitality and thoughtful services

Guest Services Ambassadors maintain smooth operations by providing client, visitor, and administrative support, and execution of duties to the highest standards

Site Operations 
  • Create a comfortable, welcoming and hospitable experience for employees and their guests
  • Provide access passes to employees and visitors in accordance with process
  • Handle internal & external calls and correspondence
  • Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly
  • Anticipate client needs through observation to create memorable experiences
  • Identify and respond to workplace risks in accordance with set process
  • Complete building/ campus knowledge

Customer Service
  • Foster a sense of community and create happiness at work for our team, our client and their guests
  • Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service

Visitor Management 
  • Provide personable and efficient visitor registration services
  • Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
  • Enhance safety and security of our client’s facility by management of visitor movement
  • Execute emergency response plan to ensure safety of clients and visitors when necessary

Sound like you? To apply you need to be:

Personal Skills
  • High level of communication and interpersonal skills
  • Ability to meet tight schedules and deliver high quality of work

Enthusiastic and energetic, representing the face of the organisation to clients and their visitors

A client service champ

A strong customer service focus is a pre-requisite of this job Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set

What We Can Do For You

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package
  • Guest Services Ambassador
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
JLL
Apply now
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