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Hardware And Networking

Scope Telecom Private Limited
Experience : Freshers
Location : Chandigarh
Per Month: Rs. 10,000 - Rs. 15,000
Job Role : Others
Posted on 15 Jul 19
Job is expired
Job DescriptionLast Date 10 Sep 19
Technical (Job-Ready Technologies)
  • Hardware (PC/Laptop/Server)
  • Smartphone
  • OS (Windows/Linux)
  • MS Office
  • Peripherals
  • E-mail Client
  • Other Technologies
Administrative
  • Participate in hardware and software reviews
  • Maintain inventory of installed software and hardware
  • Asset tagging
  • Asset migration
  • Work with hardware and software vendors
  • Analyze and make recommendations for hardware and software standardization
  • Ensure desktop computers interconnect seamlessly
  • Document procedures, standards, best practices, configurations settings, installation sequences and back-out instructions
  • Reporting & Call report
  • Root Cause Analysis (RCA) of repeated calls
  • Coordinate with 3rd Party vendors/OEM for suppor
Customer Support
  • Customer Support and help desk
  • Support center/Outsourced support center
  • Basics of customer service
  • Call logging
  • ITIL Basics
  • Mail etiquette
  • Develop rapport with customer
  • Escalation matrix
  • Warranty and AMC, spare part standby
  • Cross selling and upselling
Communication Skills
  • Employability
  • English & Personality Development
Next role-ready Technologies
  • Windows 10 (70-697)
  • Networking Essentials
  • Unix and Linux
  • Windows Server 2012 (70-410)
  • CCNA (200-120)
  • CCNA Voice (640-461)
  • Backup and Storage
  • Network Security
  • Ethical Hacking
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Technical (Job-Ready Technologies)
  • Hardware (PC/Laptop/Server)
  • Smartphone
  • OS (Windows/Linux)
  • MS Office
  • Peripherals
  • E-mail Client
  • Other Technologies
Administrative
  • Participate in hardware and software reviews
  • Maintain inventory of installed software and hardware
  • Asset tagging
  • Asset migration
  • Work with hardware and software vendors
  • Analyze and make recommendations for hardware and software standardization
  • Ensure desktop computers interconnect seamlessly
  • Document procedures, standards, best practices, configurations settings, installation sequences and back-out instructions
  • Reporting & Call report
  • Root Cause Analysis (RCA) of repeated calls
  • Coordinate with 3rd Party vendors/OEM for suppor
Customer Support
  • Customer Support and help desk
  • Support center/Outsourced support center
  • Basics of customer service
  • Call logging
  • ITIL Basics
  • Mail etiquette
  • Develop rapport with customer
  • Escalation matrix
  • Warranty and AMC, spare part standby
  • Cross selling and upselling
Communication Skills
  • Employability
  • English & Personality Development
Next role-ready Technologies
  • Windows 10 (70-697)
  • Networking Essentials
  • Unix and Linux
  • Windows Server 2012 (70-410)
  • CCNA (200-120)
  • CCNA Voice (640-461)
  • Backup and Storage
  • Network Security
  • Ethical Hacking
Job is expired