Head - Customer Experience L1

For a client of TeamLease Services Ltd
Experience : 13 to 25 Years
Education : ME/M.Tech, BE/B.Tech
Location : Pune
Per Year: Rs. 50,00,000 - Rs. 1,00,00,000
Job Role : Others
Posted on 07 Jan 20
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Job DescriptionLast Date 30 Apr 20
Responsibilities: Be a trusted partner to the top management of all BUs (Sales and Marketing) to identify significant opportunities arising from new business models and Digital Transformation initiatives to enhance customer experience Lead all digitization initiatives on customer experience topics from identification till adoption while working with all stakeholders Spearhead change management activities in collaboration with internal/external stakeholders at all levels to ensure delivery of business outcomes with highest quality & impact Drive Differentiation and Standardization of processes and digital solutions as appropriate across different business vertical heads for enhancing customer experience Facilitate preparation of future digital road map, end state and digital strategy for customer experience aligned to the Enterprise Architecture Conduct continuous research of ground-level sales reality and pain points, current state understanding of systems and processes and competition benchmarking Identify and build partnerships with best in class enterprise technology partners, start-ups, and system integrators with the potential to enhance or disrupt our customer experience and integrate them in Company's digital ecosystem Position Company as a digital, innovation-focused industry pioneer through representation in industry associations and forums
Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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Teamlease does not charge any kind of payment for a job.