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10 to 20 Years 
Salary not disclosed 
Your Profile matches the job
Leading Operations including monitoring & governing the transaction processes of Presales viz social media, chat, emails etc
· Customer Satisfaction Surveys, Design, roll out, action planning and improvement
· Customer communications across all channels like call centre, emails, SMS, letters, social media platforms like Facebook, Twitter etc. to be reviewed & measure taken
· Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization
· Maintaining compliance with SLA terms, agreed upon with the clients
· Providing process and technology feedback to the business to refine policies towards customers
· Providing behavioral related feedback to the Operations team to ensure governance according to a defined SOP
· Define & create processes and procedures for Client Services process relating to Customer Service, Sales, Transitions, Capacity Planning
· Defined processes for Inbound, Outbound, Email, Social Media & Escalations and worked on all the SOPs
· Defined new processes to reduce cost and improve efficiency
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