Head Digital Banking jobs in Mumbai at SBI

State Bank of India (SBI) invites application for the position Head (Digital Banking)

Nature of Engagement: Contractual

Grade (Comparable Grade Scale): TEGSS-II (i.e., DMD) / TEGSS-I (i.e. CGM)

No of Post: 01

Suggested place of posting: Mumbai

Educational Qualifications: B.E./ B. Tech (from a recognised university/ college),or Full-time MBA/PGDM or other equivalent qualification (from a recognised University/ College),or MCA or other equivalent qualification (from a recognised University/ College),or Chartered Accountant

Essential Experience (Post mandatory qualification): Minimum 18 years of work experience in Digital leadership/ transformational roles in BFSI Sector, of which minimum 5 years must be at Senior Management level.

Preferred Experience: Experience in broader Financial Services/ Payments/ Fin-Tech or allied sectors highly preferred.

Job Skills: Strong understanding and knowledge about digital transformation Demonstrated ability to organize and plan strategically Superior problem solving and critical thinking skills Ability to work with cross functional teams • Excellent stakeholder management skills

Roles & Responsibilities for Head Digital Banking:

i) Drive growth of customer acquisition through digital channels. Lead digital initiatives which will help Bank acquire ‘New to the Bank’ customers across various segments including Retail, SME, Commercial Banks etc.

ii) Define and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital ones. Developing and execute plans to sustain and support the digital business, anticipating future trends.

iii) Lead end to end delivery of digital projects and change management required to improve, implement, and embed digital systems and processes.

iv) Drive and support ongoing digital transformation of the Bank by continuously improving the effectiveness of the current processes. This would also involve measuring ROI on digital projects, fine-tuning approaches as needed to ensure the Bank is investing in the right tools and resources.

v) Maintain an overview of all digital products across the Bank, developing and promoting standards and processes to ensure quality, usability and consistency for Bank’s customers.

vi) Closely track new and innovative ways to present the Bank’s digital content, proposing and experimenting with ways to develop its content in line with changing digital trends and customer preferences.

vii) Take the lead on Analytics (incl. new technologies like AI/ML) and other digital monitoring/measurement tools, ensuring that digital metrics are implemented, consistently reported and widely used across the Bank.

viii) Be a digital evangelist, championing the use of digital technology and practices to engender a digital mindset top down. Ensure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem. Coach, advise and share information on digital topics with the wider organisation. Encourage and support staff across the Bank to adopt a ‘digital first’ mindset.

Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for a suitable candidate

Age Limit: Age as on 01.12.2021: Maximum: 62 years

Application Fees: Application fees (Non-refundable) is 750/- ( Seven Hundred fifty only) for General, EWS and OBC candidates and nil for SC/ ST/PWD candidates.

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank by Indians through generations.