Duff & Phelps jobs - Help Desk Analyst

Help Desk Analyst

Duff & Phelps
experience 2 to 3 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 2
Applications: 2
Openings: 1

Job Description

Help Desk Analyst

Job ID 19002171 Mumbai, India

RESPONSIBILITIES:

  • Provide first level technical assistance via phone and electronically
  • Support the company’s content management and file sharing application
  • Assign and maintain user access to the file sharing application
  • Initiate and complete onboarding and offboarding activities for all new hires and exits
  • Provide training on functionalities and capabilities of the File sharing application
  • Identify potential issues and Troubleshoot application related issues
  • Identify and escalate situations requiring urgent attention
  • Work with the vendor directly to resolve issues
  • Act as a single point of contact for users
  • Escalate recurring problems to the Service Desk supervisor
  • Follow up with end users to provide status updates as per Service Level guidelines
  • Support end users with their use of all Internal applications
  • Log all incidents and requests in the ITSM tool
  • Identify new issues and contribute to Knowledge Base development stay current with system information, changes and updates
  • Adhere to the documented policies and procedures

REQUIREMENTS:

  • Ability and willingness to work in a 24*7*365 environment
  • Excellent communication skills
  • Strong customer service skills
  • 2-3 experience with Active Directory and Exchange
  • 2-3 years of experience with using and support Files sharing applications
  • Candidates must have minimum of 2-3 years of experience in IT Helpdesk environment
  • Experience using a helpdesk or IT incident management software
  • Basic knowledge of User and Security groups in Active Directory management.

Qualifications:

  • Bachelor’s Degree preferred
  • Proficiency in English. Bilingual preferred with a good knowledge of Spanish/Italian/German/Japanese
  • An ITIL qualification is preferable but not essential
  • Sound understanding on customer support, operations and processes

Job Particulars

Role Others
EducationAny Graduate
Who can applyExperienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id283610
Job Category Others
StateMaharashtra
Country India

About Company

Duff & Phelps is the global advisor that protects, restores and maximizes value for clients in the areas of valuation, corporate finance, investigations, disputes, cyber security, compliance and regulatory matters, and other governance-related issues. We work with clients across diverse sectors, mitigating risk to assets, operations and people. With Kroll, a division of Duff & Phelps since 2018, our firm has nearly 3,500 professionals in 28 countries around the world.
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