RANDSTAD INDIA PRIVATE LTD jobs - Help Desk Engineer

Help Desk Engineer

RANDSTAD INDIA PRIVATE LTD
experience Fresher
salary Salary not disclosed
qualification
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Posted: 5 Years ago
Views: 16
Applications: 0
Openings: 1

Job Description

  • We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
  • We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
  • No Post graduates
  • Level: Help Desk Engineer)
  • International voice 
  • Free Pick up and Drop
  • Rotational Shift and off
  • Salary: Upto 3LPA
Job Description:
  • Good customer handling skills and basic knowledge in data center technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES:
  • Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
  • Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
  • Receiving customer calls and logging tickets in ITSM tool.
  • Event management for the tickets, following up with internal teams, customers and vendors.
  • Responsible in meeting resolution SLA.
  • Prepare reports - daily/weekly/monthly reports.
  • Follow up with customers to ensure issue has been resolved.
  • Follow standard help desk procedures
  • Routing calls / cases to respective teams Skill based routing

Job Particulars

EducationBCA, BE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id127465
Job Category Tech Support
StateKarnataka
Country India

About Company

RANDSTAD INDIA PRIVATE LTD
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