Mestech Services Pvt Ltd jobs - Help Desk Executive

Responsibilities and Duties

• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Enter customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Complete call logs and produce call reports
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Answer Calls Professionally.

Required Experience, Skills and Qualifications

• Experience : 0 to 1 Yrs
• Education : Preferably Arts and Science
• Candidate should have excellent communication Skill.
• Candidate should be fluent in English.
• Male Candidates are only preferred.
• Should be flexible to work in Night Shift.
• Freshers can apply but should not have any Standing Arrears.