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Help Desk Executive

Mestech Services Pvt Ltd
1,50,000 - 2,00,000 Per Year
Job is expired
Posted on 09 Apr 19
Job DescriptionLast Date 07 Jun 19

Responsibilities and Duties

  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Answer Calls Professionally.

Required Experience, Skills and Qualifications

  • Experience : 0 to 1 Yrs
  • Education : Preferably Arts and Science
  • Candidate should have excellent communication Skill.
  • Candidate should be fluent in English.
  • Male Candidates are only preferred.
  • Should be flexible to work in Night Shift.
  • Freshers can apply but should not have any Standing Arrears.

Job Role

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
We are one of the world’s leading Manufacturing Execution System (MES) / IOT consultants, with a niche focus on Technology Consulting and Software Implementation for managing Manufacturing Operations. Beset with strong industry expertise, our consultants help provide solutions and services related to manufacturing execution in several industries, with specialization in the Life Sciences, Process, Automotive and Discrete Verticals.
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