Servolution Systems Pvt Ltd jobs - Help Desk Executive
Help Desk Executive
Fresher
10,000 - 12,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
KEY RESPONSIBILITIES
• Need to handle inbound & out bound calls related to incidents raised by Clients w.r.t. ATM
down issues
• Coordination through calls with field teams, Client Help desk / service engineers
• Ensure timely dispatch & followups along with updating remarks on internal / Client
ticketing system
• Drive Field Custodians & internal teams to achieve resolution targets to minimize downtime
of ATMs (machines). Ensure tickets has been closed within TAT
• Ability to route escalations to the appropriate authorities
• Work in a cross functional Teams to achieve targets with a collaborative approach
KNOWLEDGE AND SKILL REQUIREMENTS :
1. Good command over written & verbal communication
2. Accept requests for assistance or problem reports from users
3. Obtain necessary information from users to adequately describe the request or problem report
4. Directly respond to the request or problem if within own areas of expertise
Job Particulars
Education
12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
1138275
Job Category
Tech Support
Locality Address
Bhandup
State
Maharashtra
Country
India
About Company
Considering the establishment of the servolution services in 2015, with a handful of people, our company has met every milestone to now be a skilled and competent service providing company with thousands of employees, high powered technology and more than twelve thousand ATMs in almost twenty states of India
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