Location: Bengaluru, India

Key Responsibilities:

Help Desk Management:

-Manage the daily operations of our help desk.

-Develop and implement procedures for effective help desk management.

-Escalate complex issues to the appropriate team members.

-Maintain clear and accurate documentation of all interactions.

Training & Development:

-Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.

-Tailor training content to meet the specific needs and learning styles of our diverse participants.

-Evaluate the effectiveness of training programs and make improvements as needed.

Key Qualifications:

-Minimum 2 years of experience in a help desk or technical support role.

-Experience working in the technology sector is preferred.

-Excellent communication, interpersonal, and presentation skills.

-Ability to develop and deliver engaging and informative training sessions.

-Strong analytical and problem-solving skills.

-A passion for empowering women and supporting their career development.

-Ability to work independently and as part of a team. Must be fluent in English and comfortable working in a fast-paced environment

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Her Second Innings jobs - Help desk / technical support

Help Desk / Technical Support