Job Title: Help Desk Tele Caller

Location: [Hyderabad]

Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Help Desk Tele Caller. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients over the phone.

Key Responsibilities:

1. Handle inbound and outbound calls from customers regarding their inquiries, complaints, and technical issues.

2. Provide timely and effective resolution to customer queries and concerns.

3. Maintain accurate records of customer interactions and transactions.

4. Follow up with customers to ensure satisfaction and resolution of issues.

5. Collaborate with team members to continuously improve customer service processes and procedures.

6. Adhere to company policies and procedures at all times.

Qualifications:

· Proven experience in a customer service or help desk role.

· Excellent communication skills, both verbal and written.

· Strong problem-solving abilities.

· Ability to work well under pressure in a fast-paced environment.

· Proficiency in using computer systems and software applications.

· Graduation; additional certification in customer service is a plus.

How to Apply: Interested candidates are invited to submit their resume detailing their relevant experience for the position by Whatsapp – or by E-mail –

ATNEST Co-Living spaces are amongst the Premium and Affordable spaces in Hyderabad. Located strategically, at close proximity to many major IT Hubs, Educational Institutions, Training Centers and Commercial Areas, ATNEST branches tend to cut down on travel and commute efforts majorly for many. Our Centre’s are new and modern, and possess all amenities one can expect from a premium Co-Living space.