Corner Tree Consulting jobs - Helpdesk Analyst/ IT Analyst- International Voice Process

Helpdesk Analyst/ IT Analyst- International Voice Process

Corner Tree Consulting
experience Fresher
salary 50,000 - 60,000 Per Month
qualification
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Posted: 1 Year ago
Views: 5
Applications: 5
Openings: 2

Job Description

Role details 
Job Title: Helpdesk Analyst/ IT Analyst- International Voice Process 
Responsibilities:  
 To respond to customer and internal staff queries over the telephone, via remote access or via email promptly in a professional and timely manner. 
 To follow up on customer enquiries appropriately. 
 To analyse issues, identify the cause and provide customer centric solutions to resolve system and process issues 
 Striving to improve Customer Experience by providing accurate and timely resolution. 
  Consistently achieving KPI targets. 
  To assess severity of issues based on the procedures to appropriately utilise expert internal resources and escalate to management team 
 To accurately log all customer interactions in the Dictate IT issue management system to enable measurement of response times, types of queries and areas where preventative action will be appropriate 
 To gain an in depth understanding of the core and customised software deployed across each client site 
 To help maintain service levels in readiness for management team to assess customer and performance reports 
 General support related queries (assisting customers and other helpdesk members 
 Executing Ad-Hoc SQL reports for customers/colleagues. 
Occasional Duties: 
 To carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected Business levels. Key skills required 
 Excellent English oral and written communication skills 
 Problem solving skills 
 Ability to prioritise and manage workloads 
 Attention to detail 
 Ability to work both independently and as part of a team 
 Experience using Microsoft Office 
 Experience and training in troubleshooting and providing support

Job Particulars

EducationDiploma, BE/B.Tech, BSc
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id944452
Job Category Tech Support
StateKarnataka, Tamil Nadu
Country India

About Company

Corner Tree Consulting
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