Meta Data Technologies Pvt Ltd jobs - Helpdesk Analyst
Helpdesk Analyst
0 to3 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Req ID: 104329
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst
Position's General Duties and Tasks
In These Roles You Will Be Responsible For
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst
Position's General Duties and Tasks
In These Roles You Will Be Responsible For
- Responding to Incidents and Requests logged via voice, email, web, chat and virtual assistant channels
- Triaging Incidents and Requests at inception, capturing all relevant information to arrive at an initial diagnosis
- Prioritising Incidents and Requests as per the agreed Service Level Agreements
- Ability to work autonomously and use initiative to handle difficult situations
- Ability to multi-task, working on multiple Incidents or Requests in unison
- Calling end-users as necessary
- Remotely connecting to devices and systems to provide 1st line support (which include but are not limited to password resets, account, and software administration)
- Executing resolutions and fulfilment activities as per knowledgebase articles stored in Remedy
- Functionally escalating Incidents and Requests, to respective resolver teams
- Proactively requesting updates for Incidents and Requests which are assigned to resolver teams
- Seeking end user acceptance of Incident Resolution and Request Fulfilment activities
- Documenting details and steps taken to resolve an Incident or Request
- Proactively suggesting knowledgebase articles for consideration of publication
- Provide confirmation of Incident Priority Level assigned as per the priority matrix agreed with Customer.
- A minimum of 3-5 yearsâ experience in a similar role
- Fluent in English dialect and strong written English skills
- IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts
- Capable of asking the 'right' questions to perform basic IT troubleshooting of desktops, laptops, mobile devices, applications, and core infrastructure
- Documentation skills are a must
- Should be able to work independently and assist junior engineers.
- Knowledge of basic ITIL processes like incident management, request management and change management.
Job Particulars
Education
BCA, BE/B.Tech, Other Course
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Apprenticeship
Job Id
549808
Job Category
IT/Software , BSc/BCA/BBM
State
Karnataka
Country
India
About Company
Meta Data Technologies Pvt Ltd
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles- Accountant |
- Architect |
- BPO / Telecaller |
- Tech Support |
- Content Writer |
- Fashion Designer |
- Data Entry |
- SEO / Social Media |
- HR / Admin |
- Engineer(Core,Non-IT) |
- Sales Executive |
- Management Trainee |
- Design / Animation |
- Teacher / Trainer |
- Delivery Executive |
- Chef / Cook |
- Counsellor |
- More Roles
Jobs By Cities- Ahmedabad |
- Bangalore |
- Chennai |
- Delhi |
- Hyderabad |
- Kolkata |
- Mumbai |
- Pune |
- Noida |
- Gurgaon |
- Chandigarh |
- Panaji |
- Patna |
- Bhopal |
- Ahmednagar |
- Bhubaneshwar |
- Pondicherry |
- Mohali |
- Jaipur |
- More Cities
Save & Update More
