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NTT Deta jobs - Helpdesk associate

Helpdesk Associate

NTT Deta
location
Noida
experience Fresher
salary 12,000 - 25,000 Per Month
qualification
BCA, BE/B.Tech
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Posted: 5 Years ago
Views: 10
Applications: 0
Openings: 20

Job Description

  • company name-Ntt Deta
Qualification:  
  • Computer science
  • Electronic and communications
  • Electrical and electronic
  • Information technology
  • Information science
  • Electronics and telecommunications
  • Masters in Computer Application
  • Throughout 60% is mandatory
Job Description:
  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Required Skills:
  • Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
  • Good communication Skills
  • Good Written Skills
  • Good Typing Skill ( Added on advantage)
  • Fair understanding about operating system. Must have been worked on at least a couple of operating systems
  • Basic Understanding of networking.
  • Principal Responsibilities:
  • Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
  • Solves problems for customers with challenging expectations (often escalated or irate).
  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
  • Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
  • Excels at tolerance for processes and people.
  • May coach team members in achievement of metric results.
  • Excels at recognizing internal and external customer’s needs and expectations
  • Mandatory Skills:
  • Excellent Communication and Open to work in 24/7 shift
  • Salary:  
  • Rs. 12,000/- as stipend during training period
  • Rs. 3,00,000/- as salary post successful completion of training + Shift Allowance P.A as applicable
  • Retention Bonus: 25% of starting salary 3.0 Lks - Paid at 12 & 24 months (40% / 60%)
  • Interview Process:
  • AMCAT Test (Aspiring Minds Online Test)
  • Technical Interview
  • Management Interview

Job Particulars

Role Others
EducationBCA, BE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment TypeFull Time
Job Id145291
StateUttar Pradesh
Country India

About Company

RegardsRitu Agnihotri 
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