Meta Data Technologies Pvt Ltd jobs - Helpdesk Associate/ Sr Associate

Req ID: 94832

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate/ Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry- leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a “HELPDESK ASSOCIATE / HELPDESK SENIOR ASSOCIATE” to join our team in “Noida.”

Role Responsibilities

• Provides L1/ L2 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills
  
  

Required Skills

• Qualification: Graduate
• At least 6 Months plus years of experience in a technical support role.
• Good Communication Skills.
• Rotational shifts (24*7).
• Basic Technical TS skills.
  
  

Shift Information

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends based on business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.