NLB Services jobs - Helpdesk associates

Greeting from NLB services..

• Role Infrastructure cloud and security
• We are hiring fresher’s for one of the reputed client..
• Role: Associate
• Salary: 12000K in Training Period (8 -16 weeks)

PERMANENT ROLE

• Salary after getting Permanent.: 3.0 LPA
• Cab facility: During Training Period 1 way cab facility , after Training 2 way cab facility.
• Shift Timing : starts from 4:30 PM..
• Location: Noida 144
• Qualification:  B.Tech, B.E, BCA
• Positions: 20

Skills:

• Require Excellent communication skills,
• And Good technical Knowledge..

Job Description:

• Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.