Helpdesk Executive-30421
Organization: Hitachi Payment Services Private Limited
Qualifications: University Graduates
Skills & Personal Attributes Required:
- Working knowledge in MS-Excel
- Fluency in spoken Hindi is mandatory,
- Hardware or networking knowledge will be preferred
- Knowledge of call center telephony and technology
- One year or more experience in a call center environment is a added advantage.
- Customer service experience
- Good data entry/keyboard skills
Main Job Tasks and Responsibilities:
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
Primary Location: IN-TN-Chennai