Helpdesk Executive

Hitachi Ltd.
1 to 3 Years
Posted on 27 Jun 19
Job DescriptionLast Date 26 Aug 19
Helpdesk Executive-30428

Organization: Hitachi Payment Services Private Limited

Qualifications: University Graduates

Main Job Tasks and Responsibilities:
  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates

Skills & Personal Attributes Required:
  • Working knowledge in MS-Excel
  • Fluency in spoken Hindi is mandatory,
  • Hardware or networking knowledge will be preferred
  • Knowledge of call center telephony and technology
  • One year or more experience in a call center environment is a added advantage.
  • Customer service experience
  • Good data entry/keyboard skills 

Primary Location: IN-HR-Gurgaon
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Hitachi, Ltd. authorizes you to copy the documents for non-commercial use within your organization only, provided that the above copyright notice appears in each and all copies. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Hitachi's copyright, patent, trademark or other intellectual property rights.
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