Belstar Microfinance Limited jobs - Helpdesk
Helpdesk
Fresher
Salary not disclosed
Posted:
5 Months ago
Views:
Applications:
Openings:
1
Job Description
Providing assistance for customers and employees via phone, email, or chat.
Act as first point of contact for client & customers.
Support on resolving issues and challenges for staff and customer.
Requires Interpersonal abilities, Problem-solving skills and good communication.
Follow up with customers to ensure full resolution of issues.
Maintain records of customer interactions, transactions, comments, and complaints.
Escalate unresolved issues to the next level of support personnel.
Monitor and manage ticket queues in help desk software.
Provide feedback on how to improve customer support processes and tools.
Ability to work independently and as part of a team.
Familiarity with help desk software and remote support tools
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1784785
Job Category
BSc/BCA/BBM , Tech Support
Locality Address
Ashok Nagar
State
Tamil Nadu
Country
India
About Company
Belstar Microfinance Limited
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