NTT DATA Services jobs - Helpdesk Senior Associate

Helpdesk Senior Associate

NTT DATA Services
experience 1 Year
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Req ID: 100846

We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, Karnātaka (IN-KA),India (IN).
Helpdesk Senior Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job Description: Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

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Job Particulars

Role HR
Job TypeFull Time
Hiring Process Face to Face Interview

About Company

NTT DATA Services
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NTT DATA Services recruiting Helpdesk Senior Associate Experienced(1 Year) candidates candidates nearby Bangalore,.NTT DATA Services vacancies for Helpdesk Senior Associate is recruited through Written-test, Face to Face Interview etc.
NTT DATA Services Company recruits a lot of Experienced(1 Year) candidates candidates every year based on the skills . The candidates with BE/B.Tech, Any Graduate, Other Course are selected to full fill the vacancies in HR job field. The candidates nearby Bangalore, can apply for Helpdesk Senior Associate position in NTT DATA Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the NTT DATA Services recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of NTT DATA Services and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of NTT DATA Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in NTT DATA Services and near your city and get a secured career.