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NTT DATA Services jobs - Helpdesk Senior Associate

Helpdesk Senior Associate

NTT DATA Services

location

experience

1 Year

salary

Salary not disclosed

qualification

BE/B.Tech, Any Graduate, Other Course

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Posted: 2 Years ago

Views: 1

Applications: 4

Openings: 1

Job Description

Req ID: 100846

We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, KarnÄtaka (IN-KA),India (IN).

Helpdesk Senior Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Good communication skills with 1 year of international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Job Description: Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Job Particulars

Role HR

EducationBE/B.Tech, Any Graduate, Other Course

Who can applyExperienced (1 Year)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id551316

StateKarnataka

Country India

About Company

NTT DATA Services

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