NTT DATA Services jobs - Helpdesk Senior Associate

We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore Karn taka INKA India IN Helpdesk Senior Associate at Grade5 position in Service DeskMust be a Graduate B Tech B E or any other technical degree preferredGood communication skills with 1 year of international calling experienceGood comprehension writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window Job description Provide L2 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Activities include recognition research isolation resolution follow up steps Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc Sound knowledge of ITIL best practices around Incident Request Management procedures Helpdesk Senior Associate at Grade5 position in Service DeskMust be a Graduate B Tech B E or any other technical degree preferredGood communication skills with 1 year of international calling experienceGood comprehension writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window Job description Provide L2 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Activities include recognition research isolation resolution follow up steps Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc Sound knowledge of ITIL best practices around Incident Request Management procedures About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital cloud and automation across a comprehensive portfolio of consulting applications infrastructure and business process services We are part of the NTT family of companies a partner to 85 of the Fortune 100 NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race gender disability age veteranstatus sexual orientation gender identity or any other class protected by law Job Segment Consulting Help Desk Information Technology Technology