Helpdesk Senior Associate jobs in Chennai at NTT DATA Services

Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
Data collection and analysis
Adherence to standardized documentation requirements and procedures
Manages change requests, ensuring changes follow defined process and comply with requirements
Assists in the review of schedule of changes to identify time, conflicts, and risks associated with requested change
Assists in the monitoring, review, and approval of change requests to ensure they meet the established completion criteria and processes
Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
Represents the changes in CAB meetings to get the changes approved
Work in a fast-paced environment with ability to turn items around in a quick manner
Perform, oversee, and maintain a high volume of change tickets and their status on a daily basis
Liaise with all necessary parties to coordinate change approvals
Maintains procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.
Ensures defined change management processes are adhered to and where appropriate implements options to non-conformance
Produce reports related to Change Requests on a daily basis
Requirement
Must have a minimum of 2 years of professional experience
Experience in ITSM tool, Service Now experience would be a plus
Excellent communication skills
Basic understanding of networks and devices
Bachelor's degree or equivalent experience
ITIL Foundation Certification would be a plus
Ability to understand and adhere to policies, processes, and procedures
Demonstrated self-starter with ability to independently resolve problems
Ability to maintain a professional and courteous manner in difficult situations
Ability to maintain high quality work to manage multiple critical projects
Ability to perform and participate in a team oriented environment

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Helpdesk Senior Associate to join our team in Chennai, Tamil Nādu (IN-TN),India (IN).

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