Persistent Network jobs - Helpdesk Support Executive

Helpdesk Support Executive

Persistent Network
experience Fresher
salary 10,000 - 15,000 Per Month
qualification
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Posted: 10 Months ago
Views: 2
Applications: 1
Openings: 8

Job Description

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional),update the database, escalate calls to the department, etc.

1. Minimum qualification is Graduation in any discipline.
2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.
3. Should be able to communicate confidently and politely with users
4. Experience of at least one year in a call center.
5. Answer incoming calls and respond to customer’s emails
6. Management and resolve customer complaints
7. Identify and escalate issues to supervisors
8. Provide product and service information to customers
9. Research required information using available resources
10. Research, identify, and resolve customer complaints using applicable software
11. Process orders, forms, and application
12. Route calls to appropriate resources
13. Document all call information according to standard operating procedures
14. Recognize, document, and alert the management team of trends in customer calls
15. Follow up customer calls where necessary

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1038629
Job Category Tech Support
Locality Address Greater Noida
StateUttar Pradesh
Country India

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