Help-Desk Support Representative – Chinese Mandarin Key Responsibilities
Answer customer phone calls, emails and tickets for technical support
Analyze and qualify issues from our customers
Resolve customer tickets in line with our procedures and internal tools
Transfer complex requests to our maintenance team (support level 3, also located in Pune) and follow the incidents requiring greater expertise
Communicate the progress and resolution to our customer
Skills You Need To Succeed
You speak several languages You enjoy being in contact with customers and have a great sense of service
You have a university degree with good communication skills (written and verbal) and fluently speak English, Mandarin and Hindi
At least 2-5 years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
We will train you for the IVALUA BUYER software package, which is the software suite for companies in the sourcing/procurement domain
Knowledge/Skills/Tools/Languages Required
Excellent written and verbal communication skills, Good interpersonal skills, spoken and written Chinese Mandarin, spoken and written English, spoken Hindi
Good knowledge of the IT software tools (pack office, e-mails, internet and customer support tools) and interest for software applications
Desirable Skills
Knowledge of the procurement industry
Multilingual - other Asian national languages would be a big plus for future customers in the APAC region
Preferred Education
Bachelor's (BS) degree with certificates in Chinese Mandarin
