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Helpdesk Support Representative

Ivalua
Experience : 0 to 3 Years
Location : Pune
Job Role : HR
Posted on 23 Oct 20
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Job DescriptionLast Date 21 Dec 20
Help-Desk Support Representative – Chinese Mandarin

Key Responsibilities
  • Answer customer phone calls, emails and tickets for technical support
  • Analyze and qualify issues from our customers
  • Resolve customer tickets in line with our procedures and internal tools
  • Transfer complex requests to our maintenance team (support level 3, also located in Pune) and follow the incidents requiring greater expertise
  • Communicate the progress and resolution to our customer

Skills You Need To Succeed
  • You speak several languages You enjoy being in contact with customers and have a great sense of service
  • You have a university degree with good communication skills (written and verbal) and fluently speak English, Mandarin and Hindi
  • At least 2-5 years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
  • We will train you for the IVALUA BUYER software package, which is the software suite for companies in the sourcing/procurement domain

Knowledge/Skills/Tools/Languages Required
  • Excellent written and verbal communication skills, Good interpersonal skills, spoken and written Chinese Mandarin, spoken and written English, spoken Hindi
  • Good knowledge of the IT software tools (pack office, e-mails, internet and customer support tools) and interest for software applications

Desirable Skills
  • Knowledge of the procurement industry
  • Multilingual - other Asian national languages would be a big plus for future customers in the APAC region
Preferred Education
  • Bachelor's (BS) degree with certificates in Chinese Mandarin
  • Helpdesk Support Representative
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Ivalua
Apply now
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