Ivalua jobs - Helpdesk Support Representative

Helpdesk Support Representative

Ivalua
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Help-Desk Support Representative – Chinese Mandarin

Key Responsibilities
  • Answer customer phone calls, emails and tickets for technical support
  • Analyze and qualify issues from our customers
  • Resolve customer tickets in line with our procedures and internal tools
  • Transfer complex requests to our maintenance team (support level 3, also located in Pune) and follow the incidents requiring greater expertise
  • Communicate the progress and resolution to our customer

Skills You Need To Succeed
  • You speak several languages. You enjoy being in contact with customers and have a great sense of service
  • You have a university degree with good communication skills (written and verbal) and fluently speak English, Mandarin and Hindi.
  • At least 2-5 years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
  • We will train you for the IVALUA BUYER software package, which is the software suite for companies in the sourcing/procurement domain.

Knowledge/Skills/Tools/Languages Required
  • Excellent written and verbal communication skills, Good interpersonal skills, spoken and written Chinese Mandarin, spoken and written English, spoken Hindi
  • Good knowledge of the IT software tools (pack office, e-mails, internet and customer support tools) and interest for software applications

Desirable Skills
  • Knowledge of the procurement industry
  • Multilingual - other Asian national languages would be a big plus for future customers in the APAC region
Preferred Education
  • Bachelor's (BS) degree with certificates in Chinese Mandarin

VIEW MORE

Job Particulars

Role HR
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Ivalua
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Ivalua recruiting Helpdesk Support Representative Experienced(0 to 3 Years) candidates candidates nearby Pune,.Ivalua vacancies for Helpdesk Support Representative is recruited through Written-test, Face to Face Interview etc.
Ivalua Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in HR job field. The candidates nearby Pune, can apply for Helpdesk Support Representative position in Ivalua. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ivalua recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of Ivalua and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Ivalua and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ivalua and near your city and get a secured career.