Dear Candidate's,
Greeting from Black and
White Business Solutions Pvt Ltd..!!
Technical Skills :
Active directory / DHCP / DNS / Exchange Server / Trouble shooting/Command for IP Adress/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation
Primary Skill Required :
Strong Technical expertise in managing and troubleshooting Server Hardware
Hands on experience with Active Directory DNS DHCP File servers and FTP Servers
Manage and Monitor Servers Hardware and application services using SolarWinds or any other monitoring tool
Responsible for resolving all technical incidents escalated by the L 2 team
Analyze Change Request
Roles :
Handle technical support questions via our ticketing system.
Help customers set up their website Help transfer customer accounts from other providers.
Help customers with script and software upgrades Help and repair infected and compromised accounts.
Handle
server monitoring tickets and repair systems in
event of failures. Help build and configure new servers
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning technical issues / server issues through chat support
Microsoft environment knowledge (Server).
Have some level of technical understanding of the products building up a desktop service
Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support
Installation of Web panels - WHM/WHMCS, Cpanel, Plesk
Basic Troubleshooting,Monitoring, Backup
Doing Email configuration-Outlook, Zoho and GSuite
Skills Required :
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