Freelancer Ankit Chauhan jobs - Hiring for Airport GROUND STAFF/ TICKET EXECUTIVE/ CASHIER.

Ticket agents work at an airport ticket counter using computers to provide customer service to incoming passengers. Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check-in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments. The ticket agent also provides directions to departure gates.

In addition to working at the airport ticket counter, ticket agents may also work at an airline ticket office downtown or in a hotel. Airline ticket agents may also be stationed at boarding gates at the airport. At the gates, they are responsible for processing and boarding passengers. This includes handling seat or schedule conflicts, making boarding announcements, checking and collecting tickets at the boarding gate, and assisting handicapped passengers as they board or depart the aircraft. Other duties may include, dispatching flights from the gate, and notifying flight attendants about any special needs for specific passengers, such as a child flying alone or a disabled passenger.

Ticket counters usually operate 24 hours a day at the airport and offer a wide variety of work schedules. Ticket agents must have the ability to work varied shifts and schedules including evenings, weekends, holidays and some overtime. Each airline has its own policy for such work schedules.

Because ticket agents play a highly visible role at the airport, they are required to wear uniforms and identification.

Working conditions may include standing continuously up to four hours at a time and working in periodic elevated noise levels. Ticket agents must be able to handle stressful situations. One of the most frustrating elements of being a ticket agent is the inability to control the weather or aircraft maintenance problems. Such problems can ultimately lead to angry passengers. It is the ticket agents responsibility to provide excellent customer service and handle these situations in a courteous manner. Courteous behaviour is essential, especially when dealing with difficult customers or passengers.

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