IBM jobs - Hitachi SAN SME

Introduction
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.


Your Role and Responsibilities
As a Hitachi SAN Administrator, you are responsible for L4 level Storage Management services and product support for various Storage boxes like AMS, USP, USPV, USPVM, VSP, VSPG1000, VSPG800, VSPG200, HDP and HCI supported storage solutions across various accounts.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities

• Adopt the given technology to meet the drift of customer and business requirements.
• Root Cause Analysis preparation and meeting Service level agreement for submission.
• Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
• As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Hitachi SAN products and Switches.
• Diagnose Storage products and related product issues and follow up with root cause analysis.
• Participate in Disaster Recovery, replications, planning, Changes, Upgrades, Implementation and tests as scheduled.
• Primary on call support for Storage and associated switch products.
• Support for technical consultation and inquiries from the other IT technical teams
• Support for new product installation and evaluation as needed.
• Problem determination and resolution within expected time frame.
• Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
• Lead daily Operations meetings provided there are no P1 incidents running.
• Aid with identifying problem management trends.

Required Technical and Professional Expertise

• Minimum 6 + years of experience in Hitachi products AMS, USP, USPV, USPVM, VSP, VSPG1000, VSPG800, VSPG200, HDP and HCI Products.
• Proven experience in storage Administration environment with work management, performance management and implementation.
• Expertise in Disaster recovery and Replications along with an ability of upgrading/installing and migrating storage products.
• Proficient to create and manage Parity Groups, Storage pools (HDT and HDP),Resource groups.
• Validated understanding to create and manage Shadow image, Thin image, True copy and HUR Replications on Hitachi models.
• Solid understanding of Provisioning and Replication technologies.
• Proven experience on the Hitachi storage functionality and architecture.
• Basic Knowledge on the following technologies: IBM SAN, EMC SAN, HP SAN and Netapp Storage products.

Preferred Technical and Professional Expertise

• Proficient in working with high availability environment along with alignment to process (ITIL)
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications