Hospital receptionist to deal with opd and ipd patients , billing , mediclaim files and day to day operations, calling and follow ups. also need to maintain excel and registers for patients. Need to have smile on the face.
Responsibilities:
• To make appointments and book patients in when they arrive for an appointment in
accordance with the practice appointment system and to provide a helpful and
friendly service to patients ensuring also that the reception area is tidy and
welcoming.
• To answer telephones promptly ensuring that all in-coming lines are covered at all
times.
• To comply with the practice protocol for the printing of prescription requests and
queries.
• To comply with the practice procedure for the registration of new patients, temporary
patients, private patients and those seen as emergency or immediately necessary.
• To comply with practice protocol for the collection of results from the hospital on a
daily basis and advise patients of any action/advice requested by the GP.
• To follow practice procedure regarding letters that arrive at the surgery either
externally by post or internally from the hospital.
• To comply with the protocols in place at the practice for the scanning/indexing and
workflow of correspondence.
• To comply with the protocol for deducting patients who have moved out of the
practice catchment area and to follow the procedure for making up records for a new
patient when their medical records are received from their previous surgery.
• To comply with all relevant practice procedures, regulations and protocols and to
maintain confidentiality at all times with particular reference to patient records.
• To liaise with the Office Manager and/or Practice Manager when required and follow
instructions from them when necessary.
• To act as receptionist to a named GP or nursing team.
• To undertake any other duties as deemed appropriate by the Practice.