Arbor Brewing Company jobs - Hostess

• The hostess directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
• Should a party have special needs or request accommodations, the hostess ensures the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
• Hostesses greet guests as they arrive and take them to their seats. They also provide a menu and explain specials. They may answer immediate questions the patrons have. They may introduce the customers to their server.
• The hostess also inspects and maintains the dining facilities. They do by instructing the buss personnel and waiters. They may be required to spot cleanliness problems and to help clear tables to facility customer needs.

Responsibilities and Duties

• Providing excellent customer service
• Greeting patrons once they are seated
• Presenting menus to customers
• Explaining menu items to customers
• Answering questions from patrons about food and beverages
• Sharing information with customers about the status of their orders
• Refilling customer drink orders throughout the meal
• Finding out if customers need additional items
• Verifying that customers are satisfied with their orders

Required Experience, Skills and Qualifications

• Ability to operate the point-of-sale register system, including processing credit card and cash transactions
• Ability to communicate in an appropriate professional manner with customers and other employees
• Ability to read, comprehend and follow menus and instructions
• Knowledge of culinary terminology
• Previous retail or food service experience, or formal training via a hospitality or culinary program