KRA:
• Ensure Sales and Profitability in terms of excellent customer service
• Drive customer focus through varied choice of products in the Restaurant
Knowledge, Skills & Abilities:
• Effective communication & influencing skills
• Ability to work in a Team
• Excellent customer handling skills
• Customer Service orientation
Qualifications & Exposure:
• 10th Pass and Above. Fresher’s / with min 6 months – 2 to 3 years of experience in handling F&B Retail unit as a Team Member / Hostess/ Stewardess.
• F& B Retail or related industry exposure.
Duties & Responsibilities:
• Adhering to work timing and duty roster assigned by the Restaurant Manager
• Wear the prescribed uniform, while on duty, to maintain uniformity of
appearance at outlet.
• Adhering to the grooming and personal hygiene standards.
• Customer Relations (Greeting with a Smile, Welcoming, Thanking, Answering
to customer queries/Hospitality)
• Taking Orders from walk-In and take away customers
• Cash Desk Operation & Cash Settlements from the customers
• Adhering to all the SOP’s at the outlet level
• Up selling with various add-ons & beverages
• Maintaining Outlet Hygiene and Cleanliness
• To ensure BOH area is clean and neatly maintained and the FOH is neatly
organized
• To ensure the cutlery and crockery are neatly washed and available to
customers as per SOP’s
• Should ensure that company assets provided to the store are well maintained
• Escalate integrity issues
• Escalate Customer Complaints to the Restaurant In charge