Sun Up Holidays jobs - Hotel Front Office Executive

Duties & Responsibilities

• Welcome guests during check-in and giving a found farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Providing information regarding the Hotel, town attractions, activities etc.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Able to work morning, evening, weekend, holiday, and overnight shifts.

PREREQUISITES:

Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Leadership/People management.

Good Knowledge in Hospitality Softwares

EDUCATION:

Graduatioin/ Diploma in Hotel Management

EXPERIENCE:

Two years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

Job Types: Full-time

Salary: ₹12,000.00 /month