Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Providing information regarding the Hotel, town attractions, activities etc.
Maintain up-to date information on room rates, current promotions, offers and packages
Able to work morning, evening, weekend, holiday, and overnight shifts.
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Good Knowledge in Hospitality Softwares
Graduatioin/ Diploma in Hotel Management
Two years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.