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Hotel Front Office Executive

The Maureen Hotel
0.5 to 3 Years
Posted on 06 Feb 19
Job DescriptionLast Date 31 Mar 19
  • Greet all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity
  • Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation..
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Prepare and report guests with High Balance to the attention of the Front Office Manager.
  • Makes and confirms reservations.Be thoroughly aware of the Hotel Reservation System, and cancellation policy.
  • To use the upselling techniques in order to maximize the Rooms Revenue.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Checks out guests and inquires about their stay. Provides and ensures high quality guest relations.
  • Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.
  • Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
  • Responsible For Guest Relationship
  • Taking room booking, maintain online booking portal, mail handling
  • Conducting C/in & C/out at Reception Counter
  • Handling Cash at Reception Counter
  • Maintaining Log Book’s Register & Stationary
  • Making Night Reports .
  • Online travel portal
  • Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.
  • Confers and co-operates with other departments as needed to ensure coordination of activities.
  • Maintain the Cleanliness and neatness of the Front Desk Area at all the Time.

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
The Maureen is a luxurious boutique hotel near Kolkata airport with readily available transport facilities to all corners of the city. With aesthetically 35 designed rooms and suits, Maureen is the perfect destination for all business stays and holidays. Equipped with all modern facilities, Maureen is the business luxury you deserve.1 restaurant and 1 pub providing delectable and mouth-watering delight is just the right place for your taste buds to go on a delicious journey. Our bakery is the perfect place to quench your pastry cravings. 4 banquet halls and conference rooms give you the most suitable ambience for your business-related events.
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