Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all
Maintains master key control.
Verifies that accurate room status information is maintained and
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares
group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes
on pertinent details to the oncoming manager.
Checks cashiers in and out and verifies banks and deposits at
the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office
employees to wear proper uniforms at all times.
Upholds the hotel's commitment to hospitality.
Prepare performance reports related to front office.
Maximize room revenue and occupancy by reviewing status daily.
Analyse rate variance, monitor credit report and maintain close observation of
daily house count. Monitor selling status of house daily. Ie flash report,
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including
software maintenance, report generation and analysis, and simple configuration
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail
in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly,
helpful and courteous to all guests managers and other employees.