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Job DescriptionLast Date 31 May 19

  • Position Title:  Manager Operation - Hotel
  • Reports To: Director / General Manager
Position Summary:
  • Manager of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
  • Specifically, you will be responsible for performing the following tasks to the highest standards:
Operation Manager Hotel Duties and Responsibilities:
  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the team members
  • Strong commercial acumen, preferably with experience in Operation Food and Beverage or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient with ability to work under pressure
  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role

Job Role

Job Type

Interview Type

Face to Face Interview, Group Discussion

Company Description
We Leading Hospitality Service Provider