Hotel Operations Executive
Department : Hotel Operations.
Location: Mumbai
Job Description :
- Responsible for making hotel reservations worldwide for request received from reservation centre and the passengers.
- Liaising with suppliers and hotels for request of rooms as per customers requirement.
- Knowledge rules of hotels (room occupancy, child policies, concept of board basis (i.e. bed breakfast/half board/full board etc)
- Creating vouchers on confirming with the suppliers and the customers.
- Build relationships with suppliers and Liaising and negotiating rates with suppliers for hotel products.
- Help customers plan and confirm their hotel bookings by conversing with them over phone and Email.
- Should have the experience of handling Sales Leads, should have worked over the phones and target oriented.
- Sales support of hotel for B2B and retail customers.
- Requested rooms searching different bed banks ,our in house system and getting cheaper prices for up sell bookings or ha cards for all customers(office ,B2B and B2C)
- Quality checking on each booking confirmed with the suppliers.
Desired Candidate Profile :
- Minimum 1-2Years of experience in backend hotels Fulfillment division.
- Good working knowledge of hotel terminology etc.
- Excellent communication skills and good customer service skills
- Willingness to work under UK timing.