HP OO - Operations Orchestration-Administrator
Pune
Experience : 1-3 YEARS
Job Code : 1200646
Minimum Experience Required: 1-3 YEARS
Mandatory Skills: HP OO - Operations Orchestration-L2, Solarwinds-L2 Telecommunication-L1
Desirable Skills: HP Operations Manager i - HP OMi-L2
Language Skills: English Language-L3
Job Description:
- Key skills required for the job are: n HP Operations Manager i - HP OMi-L3,Nagios-L3, (Mandatory) and Solarwinds-L3, (Optional).
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager.
- Responsible for Vendor Management and people management.
- Drives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management.
- Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys.
- Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.